HubSpot CRM Review 2025: Functionalities, advantages and disadvantages

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HubSpot CRM Review 2025: Functionalities, advantages and disadvantages

Quick facts from HubSpot

Our star note: 4/5

Price: Robust free version for up to 5 users. Paid levels start at $ 15 per seat per month when billed each year.

Key characteristics:

  • Prospecting and generation of head.
  • Models and monitoring of emails.
  • Management of documents and payments.
  • Business forecast.
  • Powerful AI tools.
  • Over 1,500 integrations.
  • Supports several industries.
  • Over 1,500 integrations.

HubSpot is a popular customer relations management platform with free and paid robust features that help rationalize entire sales and marketing strategies. Its personalized pipelines and the monitoring of activities are easily scalable to meet the needs of sales and customer management of any organization.

HubSpot remains a highest rated CRM for customer support and integration capacities, however, if you need software with more advanced technologies and report functionality, other options are available.

Price

  • Free CRM: Free for up to 5 users with contact management, quotes, live cats, etc.
  • Wind dirty starter: $ 15 per seat per month, billed annually, or $ 20 when they are charged monthly.
  • Starting customer platform: $ 15 per seat per month, billed annually, or $ 20 when they are charged monthly. This plan includes access to marketing and startup service.
  • Sales Hub Professional: $ 90 per seat per month, billed annually, or $ 100 when they are charged monthly, and integration fees of $ 1,500.
  • Sales Hub Enterprise: $ 150 per seat per month, with an annual commitment. Once the integration fees of $ 3,500.

See: For more details on HubSpot's offers and prices, see the HubSpot Catalog of products and services.

Key characteristics of HubSpot

Call follow -up

The hubspot call monitoring system allows users to place and save customer calls directly from the browser platform. This system automatically records and follows each call to the correct customer profile. It also prioritizes outgoing calls, allowing salespeople to start daily calls earlier and start to sell faster.

HUBSPOT call monitoring software. Image: HubSpot

Sales manuals

The Playbook software from Hubspot Sales offers salespeople interactive sales, scripts, guides and more. Users can personalize playbooks to align themselves with their organization and sales style. The software also provides actual sales data, drawing structured notes and multiple questions and answers.

Example of Playbook feature on the HubSpot dashboard.
Hubspot Interactive Playbook. Image: HubSpot

Intelligence of conversation

The intelligence of the conversation of HubSpot follows the performance of sales representatives on customer calls and provides coaching advice according to data focused on data. Users do not need to change composition software or waste time training on a new call service. This feature works with the HubSpot, Zoom, JustCall, Kixie, etc. call tool, etc.

Same coaching of the intelligence functionality of the conversation of HubSpot.
Monitoring of customer engagement and coaching of the Conversation Intelligence Functionality. Image: HubSpot

Sales and reports analysis

Users can choose from dozens of styles of prefabricated reports or customize theirs to display commercial analysis. The reports display the revenues of the pipeline, the progress of individual sales or the target realization. The analytical function of HubSpot allows administrators to monitor sales activities and create unique coaching information. This tool benefits companies of all sizes, including small businesses which must identify market and customers models.

View sample of the HubSpot sales dashboard.
Example of HubSpot sales dashboard. Image: HubSpot

Premium: Explore a complete Comparison of CRM features.

https://www.youtube.com/watch?v=myh5ueg21ce

Benefits and disadvantages of HubSpot

Pros Disadvantages
  • Free demo.
  • 1,500+ Applications of applications.
  • 24/7 customer support.
  • The higher support levels are expensive.
  • No live support for free users.
  • Limited personalization options.

Alternatives to HubSpot

The dashboard and the personalization of the HubSpot pipeline have limits, and its higher support and complementary levels can be expensive. Certain alternatives, such as Pipedrive, Zoho CRM and CREATIO, offer similar basic features in their free levels with additional technological functionalities.

When you are looking for the right CRM for your organization, first consider your budget, that the software specializes in your industry, and it evolves to meet the size and needs of your business. For our complete examination of alternatives, see our Hubspot alternatives page.

Download: Compare the top CRMS for small businesses.

Software HubSpot CRM Pipedrive Zoho CRM Created
Personalized dashboards Limit Yes Limit Yes
Native integrations Yes Yes Yes Yes
Third -party integrations Yes Yes Yes Yes
Characteristics powered by AI Yes Yes Yes Limit
Free trial No 14 days 15 days 14 days
Initial price* Free departure price $ 14 per user per month Free departure price $ 15 per user per month

* Price details are based on annual subscription rates. Different rates can apply to invoicing per month.

Pipedrive

Pipedrive is a friendly CRM known for its visual pipelines that simplify the sales processes. This is a great option if you want sales -oriented software without additional marketing tools. Although Pipedrive does not offer a free version for life, its starting price remains competitive. For a more in -depth examination, see my detail Pipedrive and HubSpot comparison.

See: For more information on Pipedrive, see my Pipedrive Review.

Zoho CRM

Zoho CRM offers sales and marketing features, similar to HubSpot, but put more emphasis on social media marketing and the generation of online leads. The platform is easy to navigate and offers more advanced data and forecast features than HubSpot. I have a full Zoho CRM and HubSpot comparison distribution that I recommend checking.

See: For more details, explore this in depth Zoho Crm review.

Created

CRETIO is a code-free platform that supports marketing, sales and service teams. It offers end -to -end sales management tools to completely automate workflows. Although you can easily personalize Cretio without any coding expertise, it does not provide a free version of its platform. If you want a free CRM with even more AI features, I recommend HubSpot on Cretio.

See: Do you want to know more? Read my Creation review.

Review methodology

To examine HubSpot and its offers, we used our section of burial of criteria that we consider the most important to assess the CRM general software. Then we compared HubSpot to industry standards in this rating tool. We relied on HubSpot's own online resources and incorporated real user comments and notes.

Below is the ventilation of the criteria used to mark HubSpot:

  • Cost: Weighted 25% of the total score.
  • Basic characteristics: Weighted 25% of the total score.
  • Personalization: Weighted 15% of the total score.
  • Integrations: Weighted 15% of the total score.
  • Ease of use: Weighted 10% of the total score.
  • Customer support: Weighted 10% of the total score.

Faq

Is HubSpot a good CRM?

Yes, HubSpot is a well -balanced and accommodating CRM solution that frequently ranks in CRM guides. As one of The best CRM software suppliersHubSpot helps companies identify tracks, feed relationships and obtain a precious overview of commercial strategies. It supports the sales processes from start to finish and offers scalability to meet the needs of businesses of all sizes and industries.

How much does HubSpot CRM cost?

The HubSpot price begins with its free CRM, which includes features such as AI capabilities, contact management, transaction pipelines, meeting planners and live cats. From there, the price is by user or seat. The start -up level costs $ 15 per user, per month.

What HubSpot CRM features offer?

HubSpot provides several features, including:

  • Segmentation of incoming wires according to predefined scores.
  • Follow-up of emails.
  • Personalized report dashboards.
  • Social media integrations.
  • Management of several currencies.
  • Electronic signature collection.
  • Productivity monitoring of individual sales representatives.

How does HubSpot compare to other CRMs?

HubSpot stands out by offering more free tools, AI features and integration than most CRM suppliers. Its marketing, sales and service solutions are aimed at industries such as bank, hospitality, electronic commerce, B2B and technology. However, the higher level of HubSpot plans are much more expensive than those of its competitors.

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